Changing or Closing a Gravity Payments Merchant Account
July 12, 2026
By Morgan Hale, merchant-account operations editor (editorial persona for a nine-year payments-support beat)
Last reviewed: July 12, 2026
Gravity Payments allows eligible owners and authorized signers to request a deposit-bank change through Gravity Dashboard. Business ownership changes must be handled through the merchant’s sales representative or Gravity support, while the company does not publish one universal self-service cancellation form on its current support pages.
This independent guide is not operated by Gravity Payments and cannot change, transfer or close a merchant account.
Start with the type of change
A bank-account update, business sale and full processing-account closure are not the same request.
Gravity publishes Dashboard instructions for changing the account that receives processing deposits. It directs ownership-change requests to the merchant’s sales representative. Other account-information changes are routed to the support team at 866-701-4700.
| Request | Published Gravity path | Important limit |
|---|---|---|
| Change deposit account | Gravity Dashboard, when eligible | Only owners or authorized signers can complete it |
| Change business owner | Contact the assigned sales representative | Gravity does not publish an online ownership-transfer form |
| Change other account details | Call support | Requirements vary with the requested change |
| Close processing account | Confirm the required process with Gravity | No universal public cancellation workflow was found |
| Return equipment | Request current instructions first | Ownership, lease and program terms may differ |
Do the account-classification step first. Skip a bank-only change when the legal owner, tax identity or business entity is also changing.
Change the deposit bank in Gravity Dashboard
Gravity’s current instructions place the bank-change tool under Account Management in the Dashboard’s left navigation. Only the business owner or an authorized signer may complete the self-service process.
The merchant is then taken through Plaid identity verification. After verification, the screen offers two paths labeled Connect Instantly and Enter Manually. Both routes allow the merchant to choose an effective date, sign the request and submit it for review. The manual route requires supporting bank documentation to be uploaded inside the account workflow.
Once submitted, the request status can be tracked from the Account Management tab. Gravity says a confirmation email is sent when the change has been completed.
Use the Dashboard route rather than sending financial documents through an unexpected email or text message.
The 2:00 p.m. timing is a target
Gravity says bank-change requests submitted before 2:00 p.m. Pacific Time are targeted for completion the same day, but completion is not promised. Requests submitted after that cutoff are processed on the next business day.
That creates a risky overlap when the old bank account is about to be restricted or closed. Card deposits already in transit, fee debits and adjustments may still reference the existing account while the change is being reviewed.
Keep the old account usable until Gravity confirms the new destination and the first expected deposit has been checked. This is an operational precaution, not a published guarantee about bank-posting times.
A new owner requires a separate request
Gravity’s ownership-change page is short: contact the assigned sales representative. Merchants who do not know their representative are directed to call 866-701-4700.
Changing the bank destination alone does not document a sale of the business. A new owner may involve changes to underwriting, legal-business details, tax reporting, authorized signers and the party responsible for disputes or processing obligations.
Do not let the buyer continue processing under the seller’s credentials while assuming the ownership record can be corrected later. Gravity does not publish the required documents or approval time on its public ownership page, so those details must come from the assigned representative.
Closing an account is not shown as a Dashboard button
Gravity’s current Account Management library publishes articles for bank changes, ownership changes, password resets, Merchant IDs, statements and reconciliation. It does not display a general article titled “Close Account” or a universal online cancellation form.
That absence matters because third-party pages sometimes present processor cancellation as a generic email or phone request. Gravity’s public material does not verify one standard method, notice period or termination charge for every merchant.
Priority one is obtaining the applicable closure instructions directly from Gravity. Priority two is checking the merchant’s signed processing agreement and any equipment or software terms.
Record the date of the request, the account or location being closed and the confirmation supplied by the company. A verbal conversation without a traceable confirmation can be difficult to reconcile if another statement or fee later appears.
Final fees may arrive after the last sale
Gravity says most statements are emailed at the beginning of each month. It also says fees for the previous processing month are generally debited during the first few days of the new month.
This means the last transaction date and last account debit may not be the same day. A business that stops accepting payments near month-end could still receive a statement and a debit reflecting that final month’s activity.
Review the closing statement before removing account access or closing the linked bank account. Check processing charges, refunds, disputes and any balance carried from the prior cycle.
A continuing fee does not automatically prove that cancellation failed. It may reflect earlier processing, although an unexplained recurring fee should be raised with Gravity using the account’s Merchant ID and the relevant statement period.
Save reports before access changes
The Merchant ID can be found in the post-installation email or the upper-left corner of the merchant statement. Keep it with the closure record because Gravity uses the MID to identify the processing account.
Before access is removed, retain the business records needed for reconciliation and tax work:
- Recent processing statements
- Transaction and batch reports
- Refund records
- Open dispute information
- Equipment serial and lease details
- Written change or closure confirmation
Gravity recommends reconciling the business system, processor reports and bank activity regularly. That comparison becomes especially important during a bank change or shutdown, when late refunds and final debits can appear after ordinary sales have stopped.
One last comparison.
Do not guess where equipment should be sent
Gravity’s current public support library does not publish one universal return address for all terminals. Equipment may have been purchased, rented, leased or provided through a specific processing program.
An older Gravity-related merchant program guide states that equipment not owned by the merchant should be returned only after Customer Service supplies the destination. It also calls for trackable shipping and identification of the merchant account, lease and device. That document belongs to a specific older partner program, so it should not be treated as the current contract for every Gravity customer.
Ask two questions before shipping:
- Does the business own the device?
- Which current address and return reference apply to this account?
Keep the carrier receipt until Gravity or the equipment provider confirms receipt. Mailing hardware to a remembered office address can leave the contractual return unresolved.
Common mistakes during an account transition
The first mistake is closing the deposit bank before the new account has been confirmed. This can interfere with final deposits, refunds or previous-month fee debits.
The second is treating an ownership transfer as a contact-information edit. Gravity directs ownership changes to a sales representative, not merely to the Dashboard bank-change tool.
Other avoidable problems include failing to identify every merchant location, losing access before reports are saved and returning leased equipment without current instructions.
FAQ
Can I change my Gravity Payments bank account online?
Eligible owners and authorized signers may initiate the change through Account Management in Gravity Dashboard. Gravity uses an identity-verification step and provides instant-connect and manual-entry paths.
How long does a bank change take?
Gravity targets same-day handling for requests submitted before 2:00 p.m. Pacific Time, but does not guarantee it. Later requests are processed the next business day.
Can I transfer the account to a buyer?
Contact the sales representative.
Where is the Gravity Payments cancellation button?
A universal cancellation button or public closure form was not found in Gravity’s current Account Management library. Merchants should request the applicable procedure from support and review their signed agreement.
Will fees stop on the final processing day?
Not necessarily. Gravity says prior-month fees are generally debited during the first few days of the following month, so a final statement or later debit may reflect activity that occurred before processing stopped.
Where should I return a Gravity terminal?
Obtain current instructions for the specific account and device. An older partner guide says non-owned equipment should be sent to an address supplied by Customer Service using trackable shipping, but present-day terms may differ.
What number handles account changes?
Gravity publishes 866-701-4700 for support and ownership-change assistance when the merchant does not know the assigned sales representative.
The practical sequence is to update or close the processing relationship first, preserve reports and confirmation, then change the bank and return equipment only under account-specific instructions.